I just want to thank everyone involved in the purchase of my new YELLOW VW  Beetle. I love the car and I was and still am very please with the way I was treated. My sales person was David Finch/Lambert McGaughy... Even the finance manager was great (Clark).  When I'm am ready to trade in my vdub I hope and pray that another car catches my eye from the Aurora dealership. Because I would prefer never to go anywhere else. Thank you everyone from the bottom of my heart.

Carol M
March 2008

I wanted to write you and let you know what a pleasure it was doing business with John Tynan, David, Ruth and the rest of the folks at Tynan's VW in Aurora...

I called a local (Colorado Springs) VW dealer whom I won't name (begins with an H... ) and explained that my wife would like to test drive a New Beetle, but we wouldn't be buying it from them because they didn't have what we were looking for in stock. I only needed a few minutes of their time and wanted to be up front about our intentions. I was told "no salesman will do that for you". I was, quite frankly, shocked. I know it's a competitive business and the sales personnel work on commission, but were they all really that busy? Nobody had 10 minutes to spare for a potential first-time VW owner? I didn't want to have to travel to Ft. Collins to take a test drive, nor did I want John to have to make the trade with no guarantee of a sale.
 
So I called John and explained the situation. He went above and beyond my expectations by swapping cars with the Ft. Collins dealership just so we could see and drive the vehicle in which we were interested. He did this based on a few phone calls with someone he had never met and with no guarantee of a sale.
 
We made the 65 mile trip to Tynan's VW last Wednesday and we were not disappointed. The test drive went well. The Salsa Red Beetle arrived from Ft. Collins and the lease was signed. Everyone involved went out of their way to make the experience pleasurable.
 
David gave us a tour of the car and answered all of my questions. Ruth made sure we left as satisfied customers. The finance manager (I forgot his name) was professional and courteous. John found a rock chip in the windshield and set up a replacement at our home.
 
When we got home, I noticed the odometer reading didn't look right. It read 402 miles; the trip odometer read 65.5 miles (Ruth had reset it just before we left), but the paperwork listed 97 miles at the time of the sale. It seemed as if there were 240 miles unaccounted for. I called John to explain and he offered to have David drive to Colorado Springs with updated paperwork. I told him we'd be at Elitch Gardens the next day and David met us there with a new lease agreement and bill of sale. Another example of putting the customer first.
 
I found 11 VW dealers along the Front Range, and four are closer to my home than Tynan's. None of this matters, however. The staff at Tynan's VW is customer-focused and it shows. They have made me a customer for life.

Dave B, Colorado Springs
August 2007

Jeff -

Thank you so very much for taking the time to describe the issue with my '02 GTI and more so, for taking care of me as a valued customer.

Your professionalism and constant friendly behavior is stellar!

Tynan's VW is luck to have your on their team.

Tanja C
Denver, CO

 In June of this year I came to Denver to help my mother research and purchase a new car. We considered several different makes including a Volkswagen Jetta. John Tynan helped to show us several Volkswagens and ultimately facilitated our purchase. John could not have been more patient, helpful, knowledgeable, and prepared.

John is by far the best sales person I have dealt with and he made what can be a stressful, combative experience very easy, quick, and efficient. John and Tynan's has taken excellent care of my mother - it doesn't get any more important than that. I wouldn't hesitate to send any family member or friend back to Tynans. Thanks John.

Richard, Idaho
September 2007