"Quality and Service"

I have dealt with many car dealerships over 4 decades but have never felt compelled to inform the owner or one that the service and quality of their staff deserves and requires my recognition. Eric spend us much time on the details of this purchase as I requested and without hesitation even though Christmas was only two days away. He and Tim obviously reflect your standards for customer service but with a genuine personal commitment. Your service department worked to complete a last mnute equipment change the night of my arrival that resulted in saving my travel schedule. Lily covered the financial tasks thoroughly with minimal time even though my credit union caused her several delays...Your priorities towards the custom is clear and apparent. Congratulations on the longevity and success of your family business.

J Mack,12/2009

"We will be repeat customers"

Ed Mishler - In my 40 years of buying automobiles, Tynan's is the best place I have found to buy a car. Everyone of the salesmen made us feel right at home. Blake Hott, who was our salesman, did a superb job. He made my wife and I feel like the three of us had been friends for years. I cannot compliment him enough - he is the BEST!

 

Sandi Mishler - We recently purchased a 2009 Altima for our daughter from your dealership. We have worked with many dealerships in the Denver metro area, but Tynan's has to be at the top of the list in both customer satisfaction and customer gratification. Every person we have worked with has been wonderful and has gone way over the top to make us happy. Blake Hott sold the car to us. A few weeks had passed when we noticed a small "flaw" on the back bumper. When I called to tell him about it, he set up an appointment to "make it right." We also asked about getting a clear bra put on the car, and here again Blake followed through. It's customer service like this that will have us refer our friends, neighbors, aunts, uncles, cousins, nephews, nieces, grandmas, grandpas, sisters, brothers, in-laws and out-laws to Tynans. We will be repeat customers. Thank you Tynan's and especially to Blake, Mark, and Ryan!

Ed and Sandy Mishler
11/09,

"Tynan's Service Department gets cookie surprise"

A note was dropped off to the Tynan's VW service department from Carolyn with some homemade cookies on 5/4/09. The note read:

"Tynan's -

- The best dealership in Colorado
- The best car service
- The nicest people

Thanks for all the great service"

Note: Tynan's would like to Thank Carolyn for the treats!

Carolyn L,Parker, Colorado

"Exceptional Sales Support"

I wanted to write you and let you know what a pleasure it was doing business with John Tynan, David, Ruth and the rest of the folks at Tynan's VW in Aurora...

I called a local (Colorado Springs) VW dealer whom I won't name (begins with an H... ) and explained that my wife would like to test drive a New Beetle, but we wouldn't be buying it from them because they didn't have what we were looking for in stock. I only needed a few minutes of their time and wanted to be up front about our intentions. I was told "no salesman will do that for you". I was, quite frankly, shocked. I know it's a competitive business and the sales personnel work on commission, but were they all really that busy? Nobody had 10 minutes to spare for a potential first-time VW owner? I didn't want to have to travel to Ft. Collins to take a test drive, nor did I want John to have to make the trade with no guarantee of a sale.
 
So I called John and explained the situation. He went above and beyond my expectations by swapping cars with the Ft. Collins dealership just so we could see and drive the vehicle in which we were interested. He did this based on a few phone calls with someone he had never met and with no guarantee of a sale.
 
We made the 65 mile trip to Tynan's VW last Wednesday and we were not disappointed. The test drive went well. The Salsa Red Beetle arrived from Ft. Collins and the lease was signed. Everyone involved went out of their way to make the experience pleasurable.
 
David gave us a tour of the car and answered all of my questions. Ruth made sure we left as satisfied customers. The finance manager (I forgot his name) was professional and courteous. John found a rock chip in the windshield and set up a replacement at our home.
 
When we got home, I noticed the odometer reading didn't look right. It read 402 miles; the trip odometer read 65.5 miles (Ruth had reset it just before we left), but the paperwork listed 97 miles at the time of the sale. It seemed as if there were 240 miles unaccounted for. I called John to explain and he offered to have David drive to Colorado Springs with updated paperwork. I told him we'd be at Elitch Gardens the next day and David met us there with a new lease agreement and bill of sale. Another example of putting the customer first.
 
I found 11 VW dealers along the Front Range, and four are closer to my home than Tynan's. None of this matters, however. The staff at Tynan's VW is customer-focused and it shows. They have made me a customer for life.

Dave B,Colorado Springs, CO

"Deep Appreciation"

I am writing to express my deepest appreciation for your Service Representative, Rob Villanueba. I recently had some serious and costly repair work done by Tynan's on my 2002 Beetle. This repair work originated at another VW dealership in Denver. I chose to have my car towed mid-repair following a phone call from that dealership's owner wherein he demanded I either sign a document promising not to bring legal action against his dealership or get my car off their lot that day. Needless to say this is a very long story and a situation that left me stunned and feeling extremely vulnerable.

I phone your service department on the verge of tears and at my wits end. My first interaction with Rob set the tone for my entire experience with your service department. After hearing my saga, Rob calmed me down by assuring me that he would personaly take care of my car and keep me apprised of the necessary repairs. he was true to his words; calling me at the end of each day with and update on my car and answering my numerous questions. Rob's expertise, ability to translate technical information into layman's terms, and kindness in handling every aspect of this process has been invaluable.

I'm sure you know better than I how exemplary exmployees like Rob help companies keep existing business and gain new business through referrals and word of mouty. Quite frankly, as a direct result of the care and consideration provided by Rob, tynan's will be my first and only stop when i decide to move into a new vehicle.

Julie O,

"Repeat Satisfied Customer "

I would like to introduce myself as a repeat satisfied customer. I am taking the time today to write this letter because I feel that those that provide an extreme high quality of service should be recognized... On April 19th I found myself with a mechanical repair beyond my technical skill level...Normally this would not have been such an inconvenience but I was leaving town the following day, Sunday, for a week. I contact Tynan's and spoke with tim Green and advised him of the situation and told Mr. green that I wanted to bring the vehicle in and have it parked inside until it could be repaired. It was agreed upon that I would bring my wife's Passat in and Mr Green would ensure that the vehicle was kept inside until the vehicle could be repaired. Monday morning Mr. Tom Tran contacted me and we discussed the problem and shortly thereafter I was contact and given an estimate. I have dealt with Mr. Tran before and have found him to be very customer service oriented. Later on the same day I spoke with Tom after the repair and requested two things. First, I asked Tom if it would be possible to fill up the gas tankk and charge me appropriately. Mr. Tran responded by asking me what octane I would like put in the vehicle. Second, since I was out of town I asked Mr. Tran if the shuttle would be able to pick my wife up... Tuesday afternoon when I spoke with my wife, Laura I was made aware of yet another great example of superior customer service initiated by Mr. Tran. To make my (wifes) life easier, Les and Claudio delivered our VW Passat to our home so Laura would not have to hassle with installing our son's car seat in the shuttle and bringing him out to pick up our vehicle. I am sure that you are aware of many other examples of quality service provided by Mr. Tran...Tynan's has only a few opportunities to impress myself and my wife. I must say that we are impressed have been left saying "Wow!" we will without a doubt continue our relationship with Tynan's and recommend Tynan's to our friends.

Micah S,

"High Quality of service and personal treatment"

I wish to express myservice advisor Mr. Bob Kilpatrick.

After picking my car up from the replacement of new glow plugs, the turbo blew-out as I drove off your lot. as frustrated as I was after just spending $550 to have the car be non-drivable, I really began to panic as I tried to determine how I was going to get home to my four kids. Bob calmly took my smoking car back in for a second look and found the issue. He explained the details of what happened and discussed the cost and the parts that would need to be ordered. He then walked me right over to get a rental which enabled me to get home in time.

So I again want to thank you, not just for paying for the rental car that really help my situation, but for running a quality shop that diagnoses and fixes the issues that need fixing. My VW is almost 10 years old and I really appreciate that when I bring it in for an issue, the issue gets resolved and I don't receive a laundry list of additional items that are presented as urgent to fix. I trust the expertise and really appreciate the quality of service at your facility.

It is not often that I am moved to write a letter about the service that I have experienced but in this case it was exceptional. Pease commend Bob Kilpatrick ...you really have a gem of an employee there at Tynan's.

Andrea C,

"We will be repeat customers"

Ed Mishler - In my 40 years of buying automobiles, Tynan's is the best place I have found to buy a car. Everyone of the salesmen made us feel right at home. Blake Hott, who was our salesman, did a superb job. He made my wife and I feel like the three of us had been friends for years. I cannot compliment him enough - he is the BEST!

 

Sandi Mishler - We recently purchased a 2009 Altima for our daughter from your dealership. We have worked with many dealerships in the Denver metro area, but Tynan's has to be at the top of the list in both customer satisfaction and customer gratification. Every person we have worked with has been wonderful and has gone way over the top to make us happy. Blake Hott sold the car to us. A few weeks had passed when we noticed a small "flaw" on the back bumper. When I called to tell him about it, he set up an appointment to "make it right." We also asked about getting a clear bra put on the car, and here again Blake followed through. It's customer service like this that will have us refer our friends, neighbors, aunts, uncles, cousins, nephews, nieces, grandmas, grandpas, sisters, brothers, in-laws and out-laws to Tynans. We will be repeat customers. Thank you Tynan's and especially to Blake, Mark, and Ryan!

Ed and Sandy Mishler
11/09,